Klang x Stadsmuseet, Cultural Administration Stockholm

“Klang.ai has saved us significant time and money on interview transcriptions, helping us maintain better relationships with the people we interview.”

Stadsmuseet, part of Kulturförvaltningen Stockholm, is one of Stockholm’s city museums. Their work involves conducting qualitative interviews, both one-on-one and in groups, to capture insights and preserve local cultural heritage.

The Challenge

Previously, Stadsmuseet outsourced interview transcription to an external provider, a process that was expensive and slow. Accuracy was crucial because they required word-for-word transcripts, especially challenging for group discussions.

“We needed accurate transcripts from lengthy conversations, and the cost and wait times from external services were a constant frustration.”

The Solution

Switching to Klang significantly improved their workflow. Klang’s reliable speech recognition allowed the team to quickly transcribe interviews—in some cases, over a lunch break or overnight. Even complex group conversations became simpler to manage.

“It’s so much easier now. Sometimes I just start a transcription, step away for lunch, and come back to a finished transcript.”

The Results

• Cost Efficiency: Greatly reduced transcription expenses.
• Faster Communication: Immediate access to transcripts means quicker follow-up with interviewees.
• Improved Accuracy: Easy-to-use tools for reviewing and editing transcripts encourage thorough checking.
• Effective Group Transcription: While identifying multiple speakers can still be challenging, Klang handles group scenarios impressively well, reducing manual corrections.

“Klang surprised us positively, especially with group interviews. It’s mostly accurate, and reading through the transcripts ourselves actually improves our quality control.”

Looking Ahead

Stadsmuseet intends to continue using Klang.ai routinely, especially appreciating how quickly it has become an integral part of their process. As they become even more familiar with the tool, they see potential to expand its use further across their team.

“We're still learning, but transcribing interviews immediately has already become a habit. Right now, Klang meets all our needs perfectly.”