Klang x Hey Communication

"We work extensively with interviews, and Klang helps us transcribe and summarize them very efficiently. It saves us time and allows us to focus on our core business."

Hey Communication is a strategic communications agency based in Gothenburg, Sweden. They help organisations of all sizes, from startups to large institutions, navigate everything from copywriting and PR to crisis communication and design. Their work is rooted in a deep understanding of each client’s business, and they often act as an extension of internal teams.

The Challenge

As part of their work, Hey Communication conducts a high volume of interviews, both live and recorded. These interviews often generated hours of audio that needed to be transcribed manually, a task that was both time-consuming and distracting for interviewers. "Taking notes during interviews affected our attention and, in the worst case, the quality of the interview."

They’d tested other transcription tools in the past, but none met their standards for quality and ease of use.

The Solution

Klang.ai provided Hey Communication with a transcription solution that didn’t just meet expectations—it became essential to their daily work. They now use Klang to automatically transcribe interviews and meeting recordings, with no extra effort required.

"We probably use Klang every day; it’s as integrated in our workflows as email or our CMS."

The Results

Since using Klang, Hey Communication has seen:

• Major time savings: A 30-minute interview that used to take 1–2 hours to transcribe is now done automatically
• Improved focus: Interviewers can stay fully present in conversations, knowing Klang has the transcription covered
• Smarter workflows: The ability to ask questions about transcripts (e.g. “What were the main topics discussed?”) has become an unexpected and valuable feature. "Klang saves us time we can now spend on other projects and clients."

Looking Ahead

Hey Communication plans to continue exploring new ways Klang can support their work. They see potential for even deeper integration and broader use across projects.

For other teams considering Klang.ai, their advice is simple: "Try it and it will speak for itself. It’s so user-friendly."